Our Policies
Thank you for choosing Special Moments by Miata. Before your session, we kindly ask that you take a moment to review our policies to ensure a smooth and enjoyable experience. Our policies cover important details regarding booking, payments, cancellations, image rights, and client responsibilities. By reading through these guidelines, you’ll better understand what to expect and how we can best serve you. If you have any questions or concerns, don’t hesitate to reach out—we’re here to help!
Non-Refundable Retainer
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50% non-refundable retainer is required to secure all portrait sessions & all events
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25% non-refundable retainer is required to secure all weddings
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Retainer must be paid at the time of booking
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ALL retainers are FINAL and NON-REFUNDABLE
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Non-refundable retainer goes towards your total cost
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Remaining balance due 24 hours before your session
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All monthly specials have to be paid in full
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Sales tax is included in every final price
Location Options
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Indoor Studio (local photography studio)
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Onsite Location (home, indoor venue, other studios, any indoor location)
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Outdoor (Any outdoor location of your choice)
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Destination (leaving the state)
Consultation
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Special Moments by Miata requires a free 30 minute consultation with every new and returning client prior to booking.
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We ask that you try to book your consultation at least 2 weeks out to give time to prep for your session or event
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Our Consultation will discuss the following in detail:
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Type of session
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Vision/Ideas
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Duration
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Turn around time
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Location
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Pricing
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Special requests
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Necessary props
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Add-ons
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Any additional questions or concerns
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Editing Turnaround Time
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All images will include basic editing (Blemish removal, hair touchup, background touchup)
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Please book your session far enough in advance to not be charged an expedited editing turnaround fee​
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​​​No Expedited Fee Applied
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Session Date: March 8
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Need images by: March 18​
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Expedited Fee Applied
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Session Date: March 8
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Need images by: March 10
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​Portrait Sessions
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7 to 10 day turnaround time (Included)
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3 to 6 day turnaround time ($75.00 fee)
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24 to 48 hour turnaround time ($125.00 fee)
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Events
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3 to 5 day turnaround time (Included)
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24 to 48 hour turnaround time ($125.00 fee)
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Weddings
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4 week turnaround time (Included)
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2 week turnaround time ($125.00 fee)
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Attendance
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Please arrive photoshoot ready. Additional time will not be added to your session without being paid for.
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You have a grace period of 15 minutes If you have contacted Special Moments by Miata about your tardiness.
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If you are 15+ minutes late for your allotted shoot time, you will be assessed a late fee of $25.00. You will be sent an invoice for this fee after your session. It must be paid in order for your photos to be released to you.
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Be mindful that your shoot may not be the only one that day.
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Session end times will not be extended to accommodate client lack of punctuality.
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If there isn't a client after you and time permits, you are able to pay for additional time starting at $75.00 per hour.
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If you are more than 20 minutes late for your allotted shoot time, your appointment will be canceled, and you will have to pay a new non-refundable retainer to reschedule.
Canceling
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Appointments can be canceled through your confirmation email within 72 hours of your booked session.
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Appointments canceled, for any reason, in less than 72 hours of your session will be charged 50% of your remaining balance.
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IF A NOTICE IS NOT GIVEN PRIOR TO YOUR SESSION, your card will be charged the remaining balance and you will be blocked from booking with Special Moments by Miata
Rescheduling
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You are allowed to reschedule ONCE at no additional cost if a 72 hour notice has been given.
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Rebooking can be done through your confirmation email within 72 hours of your session.
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There is a mandatory reschedule/inconvenience fee of $50.00 to reschedule your shoot if less than 72hrs of your allotted shoot time.
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The inconvenience fee plus your invoice needs to be paid before the session can be rebooked.
Online Gallery
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​​SELECTION PROCESS​​​​
- You will receive your final images via an online digital gallery link
- Within 48 hours you will receive a gallery link to choose your unedited allotted number of images for your session
- All images will have my watermark logo on them
- Once you have selected your images I will need to be notified so I can begin the editing process.
- If you would like more than your allotted number of images edited, you will be able to purchase additional images at $5.00 each.
- You also have the option to purchase the entire gallery for $100.00​​
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FINAL IMAGES​
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There is a download full gallery option in the menu to download all of your final images once your gallery is complete
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DO NOT screenshot any of your final images! It will diminish the quality. DOWNLOAD HIGH RESOLUTION ONLY!!!
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We offer a custom flash drive with your final images for $15.00 each so you will always have access to your images
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ONLINE GALLERY EXPIRATION
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All online galleries remain available for download for 14 DAYS ONLY
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After 14 days your gallery will no longer be available.
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There will be a $75.00 fee for your images to be re-uploaded online. NO EXCEPTIONS!
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Raw Images
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I DO NOT provide raw (unedited images)
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I only want my clients to receive my best work. Unedited images do not show my best. A big part of my brand is my editing style and I would hate for future clients to see raw ( unedited images) and get the wrong impression of my business.
Studio Guest Policy
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Studio space is limited, so only 1 additional guest is allowed to attend your studio session unless they are in the photos.
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If for any reason you have to bring more than 1 guest, please contact me prior to your session.
Travel Fee
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Location from Raleigh, NC & Covington, GA
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Up to 30 Miles (Included)
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31-50 Miles ($40.00 Fee)
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51-70 Miles ($60.00 Fee)
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71-99 Miles ($80.00 Fee)
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100+ Miles ($100.00 Fee)
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